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It was a day when
horses and buggies were more common than automobiles; a day
when the general stores supplied most of the needs of the
community; and a day when those stores were a gathering place
for neighbors. It was 1916, the year that E. E. Ferguson and
George W. Hassler, Sr. opened a business that still remains a
focal point in the southern end of Lancaster County today.
Ferguson and
Hassler's, or "Fergie's as it is more familiarly known, has
evolved over the years into a large supermarket, but is still
under the ownership of one of the original families. When
Ferguson and Hassler first opened their general store on
Quarryville's State Street, their merchandise included
hardware, clothing, shoes, furniture, appliances, fabrics and
sewing supplies, as well as other items, in addition to
groceries. The 100- by 40-foot building was located on the
site of the present SGMC Radio Shack store.
Thurston A. (Wink)
Hassler and George W. Hassler II, son and grandson of George
W. Hassler I, respectively, both recall that there were far
fewer groceries in the earlier days of the store. The only
meats available at F and H then were dried or smoked.
There were few canned vegetables and fruits and no produce.
Both men said they started working in the store from the time
they could walk. Many of the items sold came into the
store in bulk, such as the barrels of molasses and vinegar.
Wink recalls as a young boy one of his first jobs was to
"crank the vinegar." Customers brought in glass jars and he
turned the handle that released a stream of vinegar into the
jar. Other products delivered in bulk were cookies (in
six-pound boxes) and crackers, so Wink's jobs included
packaging crackers and eggs, and wrapping bread. Sugar
was another item that came in large amounts and had to be
bagged, as was the oatmeal delivered in barrels. Coffee was
custom ground in the store for patrons. Self-service was
a thing of the future and every item was weighed or plucked
from the shelves behind the counter by the sales help. The
walls were lined with shelves containing the cans and boxes of
food that were available in that era. Items on the top shelves
were accessed by a tall stick with a clamp on top known as a
"helper" or "ladies aid."
The F and H store remained at the State Street location for 61
years but continued to grow during that time with the purchase
of adjoining buildings as the business expanded. In addition
to selling large appliances, the store had a service
department. The furniture they sold included kitchen cabinets,
chairs and tables. Area farmers could purchase feed for
their farm or domestic animals, as well as milk coolers.
George II and Wink recall customers had to step up or down
into the adjoining stores that had been added to the original
facility. The buildings were remodeled several times during
the years the store remained on State Street. The size
of the store increased to 5,500 square feet for food and
general merchandise, with an additional 6,000 square feet for
clothing and a 3,000- square-foot shoe store. F and H also had
a large warehouse for storage of the many supplies. Some
of the customers used the barter system, exchanging eggs, lard
and butter with the storeowners for their purchases. Others
"ran up a tab," settling their bills once a year. Home
delivery was a large part of the business with F and H vans
traveling as far as Little Britain, Holtwood and Oxford.
A train that ran through Quarryville near the premises of F
and H at that time delivered the box carloads of cement, lime
and feed that were also part of the store's merchandise.
In 1939, Wink and
Bill Ferguson, E. E. Ferguson's son, opened the first
self-service store in Quarryville on the site of the current
Ray's TV Store at the intersection of Routes 472 and 372,
supplementing the existing F and H. "It was 100 percent
self service," Wink said, noting they sold fresh produce for
the first time. The store closed in 1944 when the two
men were called into the service during World War II. In
1954, the self-service store reopened on the site that is
currently occupied by the Dollar General store on State Street
and fresh meats were added to the groceries. By 1977 the
community was growing and many more products were available,
creating the need for more space. This led to the construction
of a new store on Fourth Street at Route 372 that not only
provided the additional room but also consolidated the
merchandise in one building. The 25,000-square-foot
store was divided with groceries on the largest side and
general merchandise on the other. Gone were the appliances,
furniture, shoes and most of the clothing as F and H became a
supermarket, rather than a general store.
Then, just 11 years later, even more new products on the
market requiring more shelf space, and a community that
continued to grow sparked the need to build a new, even larger
supermarket. This expansion took place when TownsEdge Shopping
Village was constructed. Wink, George II and G. Leighton
Hassler were by now sole owners of F and H. When the
center opened in 1988, it included a 45,000-square-foot
supermarket, now almost exclusively groceries, nearly doubling
the size of the previous store and greatly increasing the
variety of items offered in all departments. In 1997 another
expansion took place enlarging the store to 53,000 square
feet. This time the perishable foods, including produce,
prepared foods, the bakery and deli departments, were the main
beneficiaries of the added space.
From the time E. E. Ferguson and George W. Hassler, Sr. opened
the store in 1916 until today the store has remained a family
business. Except for the years they served in the United
States military, Wink and George II have spent their entire
working lives at F and H. George recalled his working days
began in 1942, while Wink started full time in 1939. When E.
E. Ferguson died in 1943, George W. Hassler, Sr. purchased his
shares and sold them to his son, Hampton F. Hassler, and E.
Truman Ferguson, the son of E. E. Ferguson, forming a
partnership between the three men.
In the next
transition, in 1951, the store became the property of Thurston
(Wink) Hassler, his brother G. Leighton Hassler, E. Truman
Ferguson and Hampton F. Hassler. After Hampton Hassler
passed away in 1961, George II joined the partnership. Since
E. Truman Ferguson retired in 1975, the business has been
owned solely by members of the Hassler family. The store
was incorporated in 1976 with Leighton as president; Wink as
vice president; and George II as secretary/treasurer. In 1982
when Leighton retired (although he still took part in the
business on a consulting basis) the third generation of
Hasslers became part of the business. Chip (George W. Hassler
III), and Timothy K. and James C. Hassler, Wink's sons, joined
their fathers at F and H.
Wink became president of the corporation, with Jim, Chip and
Tim as vice presidents and George II remaining as
secretary/treasurer.
In 2000 Wink and
George II retired and sold the business, including the
shopping center that previously had been a separate
corporation, to their three sons. "A family business is a
difficult, time consuming thing," George II said. "It becomes
your whole life. I'm pleased to see how our sons have accepted
that responsibility.
"They're very committed to the community. That's what it takes
to have a small business."
"I hear comment after comment from customers that our sons are
very accommodating," Wink said.
"That is the greatest satisfaction - to know that you're
passing along those things that were instilled in us when we
were growing up," George II added.
Both George II and Wink still come to the store most mornings,
noting they enjoy the business and the people. All three sons
had started working at F and H while still in high school -
Jim in 1975 and Chip and Tim in 1979. Their first job was
bagging
groceries.
Chip and Jim advanced to stocking the grocery department and
then ordering products. After bagging, Tim went into the
produce department for several years and later included dairy
and frozen food. While all three still oversee different
departments of the store, they find themselves spending more
time in the office doing administrative work, although they
can still frequently be seen in one of the many aisles.
"We still try to keep our eyes and ears out in the store as
much as we can," Jim said.
They feel it is a distinct advantage to have three people
running the store because of the amount of time it requires.
All three men agreed they don't want to make too many changes;
if change comes, it will be gradually.
"We want to maintain the current level of good service and
keep the store updated with new equipment and new products,"
Chip said.
"This is still a family owned and run business and there is
still one of us on the premises at all times," Tim added. "If
there are any questions, comments or problems, we are easy to
get hold of."
The big transition for Chip, Tim and Jim was assuming the
management of TownsEdge Shopping Village in addition to the
supermarket. F and H today employs 174 people, many of
who are long-time employees.
"Good employees are
the key to our success," the three owners agreed. Nearly
nine decades have come and gone since two young businessmen
realized a dream when they opened the first Ferguson and
Hassler store. Many things have changed during those
years but one thing that has remained constant is the owners'
commitment to the community and to providing a quality
supermarket for residents of the southern end of Lancaster
County.
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